Terms & Conditions
Use of this website
The content of this website is owned by or licensed to The Office Online SA (PTY) Ltd. Access to and use of the website is subject to these Terms and Conditions, and all applicable laws. You may only make use of the website for the following specific purposes:
- to browse through the Content of this website;
- to view and purchase products as offered by The Office Online SA (PTY) Ltd; and
- to correspond with The Office Online SA (PTY) Ltd.
Your continued use of this website shall constitute acceptance of the Terms and Conditions, not having been amended by you. You may not copy, reproduce, modify, distribute, republish, display, post or transmit any part of the website without the written permission of The Office Online SA (PTY) Ltd. You may view or print individual pages only for your own personal, non-commercial use provided you keep intact all copyright and acknowledge The Office Online SA (PTY) Ltd proprietary rights.
Intellectual Property Rights
Proprietary rights (including the trade marks, copyright, intellectual property and patent rights) in this Website, and the content thereof belong to The Office Online SA (PTY) Ltd at all time, and/or our licensors, including compilations, collective works and derivative works created incorporating the content of our users. The individual content you may submit to this computer system will remain your property, but you hereby grant The Office Online SA (PTY) Ltd an irrevocable, perpetual, worldwide, transferable, sub-licensable and royalty-free license to use such content free from any restriction and on the basis as if The Office Online SA (PTY) Ltd were the owners thereof, including by modifying, reproducing, compiling, publishing, publicly performing, distributing, broadcasting and promoting it. To obtain permission for the commercial use of any content on this site contact The Office Online SA (PTY) Ltd at +27 44 333 0413 or e-mail info@theofficeonline.co.za .
Content
The Office Online SA (PTY) Ltd make no representations or warranties of any kind, express or implied, as to the operation of this website and the content, unless specified herein or on the website expressly. You expressly agree that you use this website at your own risk.
The Office Online SA (PTY) Ltd make no representations or warranties about the suitability or correctness of the content that is included on or otherwise made available to you through the website, or about the soundness, completeness and accuracy of any of the content. Accordingly, you agree that you will not hold The Office Online SA (PTY) Ltd liable for any claim of whatsoever nature, including, lawsuits, legal proceedings, damage, costs, interest, special, incidental, consequential or indirect damages, including damages for loss of profits, loss of business or downtime, arising out of or relating to your use of the website or any content that you access on the Website.
The website may contain certain images or links to third party websites, which are not under our control, nor are they maintained by The Office Online SA (PTY) Ltd. The Office Online SA (PTY) Ltd will not be liable for any loss or damage suffered by you as a result of using the links provided on the website.
Limitation of Liability
This website should only be used for information purposes. It is not advice and you should not rely on it to make, or refrain from making, any decision or take, or refrain from taking, any action.
The Office Online SA (PTY) Ltd does not warrant that the Website, Content, our servers and/or any electronic communications sent by, or from us, are free from viruses or other harmful components, and nor are they liable for any damage arising from said virus or harmful component.
The Office Online SA (PTY) Ltd will not be liable for any damage of any kind arising from your use of the Website, or from any Content, including, but not limited to, direct, incidental and/or consequential damage, unless otherwise specified in writing.
You will be responsible for damages of any kind should you use the website in breach of these Terms.
Privacy Policy
The Office Online SA (PTY) Ltd is committed to protecting your personal information. Your personal information refers to any information that can be used to identify you as an individual, and includes your name, identity number, contact details and bank account information.
By giving The Office Online SA (PTY) Ltd your personal information, you consent to the use of it in order for The Office Online SA (PTY) Ltd to monitor their services provided to you, to improve those services and personalise your use of their services. The Office Online SA (PTY) Ltd may also use such information to inform you about changes in the services that they offer and/or about features they may think you would find of interest. The Office Online SA (PTY) Ltd also permit the affiliated entities in their company group to inform you about products or services they offer that might interest you.
You should note that The Office Online SA (PTY) Ltd may monitor and keep records of any visits to the website and/or communication that you may send to, or receive from the website, and may use, publish and disclose such communications for any lawful purpose.
If you have provided The Office Online SA (PTY) Ltd with your credit card details, The Office Online SA (PTY) Ltd will use all its reasonable endeavours to encrypt such information, and take all reasonable steps to prevent the unauthorised access and use of such information. Your credit card details will not be disclosed to any third parties, unless obligated to do so for any lawful purpose.
The Office Online SA (PTY) Ltd advises that “Cookies” are small pieces of information that are stored on your computer’s hard drive by your browser. The Office Online SA (PTY) Ltd may use cookies in future to enable us to personalise your visits to our website and simplify your order process. Please note that you will require the ‘cookies’ on your browser to be enabled in order to use these services and for the website to function correctly.
Agreement of Sale
An agreement of an online sale will only come into effect once you have electronically submitted a correctly completed order, for one or more products, and payment is either authorised, or received by The Office Online SA (PTY) Ltd and reflects in The Office Online SA (PTY) Ltd bank account.
Changes to the Website and/or the Terms
The Office Online SA (PTY) Ltd reserve the right, without notice and in their sole and absolute discretion, to make changes to the website and/or these terms. It is your responsibility to review these terms on each occasion prior making use The Office Online SA (PTY) Ltd services. If you continue to use this systems and services after the amended terms of use has been published, it shall constitute an acceptance of the amended terms of use.
Governing Law and Jurisdiction
This Website is hosted, controlled and operated within the Republic of South Africa, and is therefore governed by South African laws and is subject to the ‘Disputes’ set out hereunder, which records that you and The Office Online SA (PTY) Ltd submit to the non-exclusive jurisdiction of the South African courts, subject to the provisions of Clause 10.
Security
Any person that delivers or attempts to deliver any damaging code to the website, or attempts to gain unauthorised access to any page on the website shall be prosecuted and civil damages shall be claimed in the event that The Office Online SA (PTY) Ltd suffers any damage or loss as a result of such conduct. You agree and warrant that your log-in name and password shall be used for your personal use only and never be disclosed to any third party. Any losses incurred due to transactions occurring by anyone using your log-in details shall be your responsibility only and The Office Online SA (PTY) Ltd shall bear no responsibility in any way arising from such conduct. The Office Online SA (PTY) Ltd registration documents and the Website’s registered domain name are checked and verified.
Disputes
Save for urgent or interim relief, which may be granted by a competent court, in the event of any dispute of any nature whatsoever arising between you and The Office Online SA (PTY) Ltd on any matter provided for in, or arising out of these Terms and Conditions, and not resolved through the Customer Relations Department of The Office Online SA (PTY) Ltd, then such dispute shall be submitted to confidential arbitration in terms of the Expedited Rules of the Arbitration Foundation of South Africa. Arbitration proceedings shall be conducted in Johannesburg in English.
Domicilium
The Office Online SA (PTY) Ltd chooses as its domicilium citandi et executandi for all purposes under these T&C, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the following address: 1 Witfontein Road, Heatherpark, George, Western Cape, South Africa
Disclaimer
The Office Online SA (PTY) Ltd are in no way responsible or liable for any loss, liability, damage (whether direct, indirect, special or consequential) or expense of any nature whatsoever, which may be suffered as a result of, or which may be attributable, directly or indirectly, to the use of, or reliance upon any information, links or service provided through the website, or any actions and/or liability for consequential or incidental damages. The Office Online SA (PTY) Ltd will not be responsible for any interruption, delayed or failed transmission, loss of programs or other data, storage or delivery of information, resulting from whatsoever cause. All information appearing on the website is provided without any representations or warranties whatsoever, whether express or implied. The information contained on the website provides general information on particular subjects and is not an exhaustive treatment of such subjects. Prices, specials and promotions displayed on the website are exclusive to the website and do not apply in-store unless stipulated. In-store prices, specials and promotions do not apply to this website unless stipulated. Images are for illustrative purposes only.
Return Policy
The Office Online SA (PTY) Ltd strives to provide the best possible service to its customers and has put the appropriate measures in place to ensure all its staff and suppliers are fully aware of, and comply with the Consumer Protection Act. We are committed to operate our business in terms of the requirements of the Consumer Protection Act and our returns policy is aligned therewith. Bidvest Waltons’ quality assurance The Office Online SA (PTY) Ltd only stocks quality goods. We are confident that you will be satisfied with every purchase you make, but should you experience any problems or concern, please refer to the options listed below. We are committed to operate our business in terms of the Consumer Protection Act and all policies are subject to the applicable law.
14 day exchange or refund policy
We will refund or exchange most goods if you return them within 10 days of purchase. However, the goods must still be in their original condition and packaging, and you may not have used them at all i.e. the security seal or shrink wrap is intact (if applicable) and unused. We will exchange or refund products provided there is a valid proof of purchase.
Are certain items excluded from the 14 day exchange or refund policy? Yes, there are a few exceptions. The goods we exclude from the 14 day return and exchange policy are: General No cancellations will be permitted in respect of customized (special – order) goods and returns will only be accepted if the goods do not reasonably conform to the material specifications of the special order. “special – order goods” means that a supplier expressly or implicitly was required or expected to procure, create or alter specifically to satisfy the consumers’ requirements. Goods purchased by way of special arrangement or custom order will only be replaced if defective. Customers are encouraged to ensure that measurements and specifications of custom made products are 100% correct when ordering, as custom made orders cannot be refunded or exchanged if incorrect sizes were provided. Cartridges “special – order goods” means that a supplier expressly or implicitly was required or expected to procure, create or alter specifically to satisfy the consumers’ requirements. Goods purchased by way of special arrangement or custom order will only be replaced if defective. Cartridges that are beyond their expiry date will not be returned. Hardware “special – order goods” means that a supplier expressly or implicitly was required or expected to procure, create or alter specifically to satisfy the consumers’ requirements. Goods purchased by way of special arrangement or custom order will only be replaced if defective. Furniture “special – order goods” means that a supplier expressly or implicitly was required or expected to procure, create or alter specifically to satisfy the consumers’ requirements. Goods purchased by way of special arrangement or custom order will only be replaced if defective. Customers are encouraged to ensure that measurements and specifications of custom made products are 100% correct when ordering, as custom made orders cannot be refunded or exchanged if incorrect sizes were provided. In the event of The Office Online SA (PTY) Ltd agreeing to accept returned goods, a 20% handling fee will be levied. Perishable goods that are returned beyond their expiry dates Magazines may not be refunded or exchanged Goods which are sold as “clearance sale items” , damaged, defective, used or repaired, where we disclosed these facts to you before you bought the goods.
Delivery Policy
The Office Online SA (PTY) Ltd undertakes to do everything possible to ensure the secure and timeous delivery of all your purchases.
Please read the delivery policy before placing an order. Should you have any questions or concerns regarding the policy, feel free to contact The Office Online SA (PTY) Ltd. This policy applies to merchandise purchased via the The Office Online SA (PTY) Ltd websites (www.theofficeonline.co.za).
The Office Online SA (PTY) Ltd delivers only to addresses within the Republic of South Africa. Please check your order, contact and address details carefully before you submit it as changes cannot be made once you have received confirmation of your order. Before the possession of the product/s can take place, the credit card used to purchase the product will need to be produced, as well as a valid identity document of the card holder.
Should you request The Office Online SA (PTY) Ltd deliver the product/s to your physical address, then you should note that all orders will be delivered during normal working hours (between 08h30 and 17h00) on week days only, and will be delivered in due course. Orders paid for by EFT will take 48 to 72 hours longer to deliver as we need to confirm receipt of funds into the relevant The Office Online SA (PTY) Ltd Bank Account. Please ensure that there is somebody available at the premises to receive the order. The cost of the delivery will be as displayed on the website at the time of making your purchase. This may vary from time to time and may change without notice.
Payment Options
You may make payment of your order charges, as well as the delivery fees (as applicable), online by providing The Office Online SA (PTY) Ltd with your credit card details. Kindly note that The Office Online SA (PTY) Ltd accepts the following credit cards:
- Visa; Visa Debit; and
- MasterCard; MasterCard Debit.
If The Office Online SA (PTY) Ltd do not receive the funds for an order paid for via EFT within 7 days, the order will automatically be cancelled. You authorise The Office Online SA (PTY) Ltd to debit the amount that is payable for an accepted order from your nominated credit card to pay for the charges and fees (as applicable). You may not pay, or attempt to pay, for Products through any fraudulent or unlawful means. The Office Online SA (PTY) Ltd will provide you with a receipt at time of delivery or collection (as applicable) which specifies the total fees and charges for the Products in the order.
Discounts, Promotional Prices and Delivery Charges
The Office Online SA (PTY) Ltd reserves the right to apply or remove discounts on selected products and baskets at any set period of time and may change without any notice. These discounts will only apply to transactions submitted, paid for and completed on the www.theofficeonine.co.za website and may not be claimed for in store purchases. Discounts will not apply to Back To School products selected Computer Hardware and Furniture Products. No discount will apply to a product if it is not indicated on the website as such. Discount only applicable during the dates stated in the Terms and Conditions. Free Delivery only apply to periods defined and may change without any notice.
Cancellation of/changes to this Policy
The Office Online SA (PTY) Ltd reserves the right to cancel or alter any of the above policies, at its sole discretion, from time to time.
It is your responsibility to frequent yourself with our policies on each occasion prior to making use of our services.