Refund and Returns Policy

This policy has been developed to ensure the accurate and secure delivery of all purchases according to your delivery needs.

1. Express Delivery (1 to 3 working days) is subject to stock availability, limited to main centres and only applies to items accordingly identified. Orders placed on a Friday will be delivered on the following Monday or Tuesday.
2. Free shipping for orders over R1000 applies to main centres only and it excludes large items and heavy equipment
3. We can only deliver products to physical addresses within the borders of the Republic of South Africa.
4. Standard Deliveries will be made within 1-3 business days upon acceptance of your order and payment of COD. Note, for certain outlying areas we have to use regional third party couriers and while every effort is made to expedite delivery, service to these areas may take an additional 2 days.
5. Quoted delivery times are a guide only and while The Office Online SA (Pty) Ltd endeavours to meet the targeted delivery times for deliveries, from time to time factors beyond our control can result in delayed delivery.
6. A unique order number will be communicated to you via email which can be used to track the status of your order.
7. Your deliveries will be made through either by ourselves, or our designated courier company.
8. Once you have indicated your address and you have received confirmation of your order, we regret that no changes to the specified address and/or delivery option will be accepted.
9. We reserve the right to contact customers and arrange alternative delivery methods and timelines if your delivery address is remote or to cancel the order if delivery is not feasible
10. In order to safeguard your purchase, the carrier will only deliver to the specified address and to you or one of the people indicated on the notes of the order as being authorised to receive your parcel.
11. The person receiving the parcel will be asked by the courier to sign the delivery note / waybill indicating that the parcel/carton has been received undamaged and in good condition.
12. Proof of ID may be requested to verify authenticity of purchaser
13. In the unlikely event that the parcel/carton is damaged and/or the security seal is broken, then the receiving person can either:
14. Check the parcel in front of the driver and indicate on the courier’s waybill (delivery documentation) whether there are any

• breakages, and/or
• damages and/or
• items missing.

Both parties (the courier and the person receiving) will need to co-sign their names against this indication. If the receiving person chooses to still accept the damaged carton, the waybill will reflect that a damaged parcel was received and accepted with both parties co-signing.

1. Alternatively, the receiving person can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication.
2. The Office Online SA (Pty) Ltd reserves the right to refuse service, cancel orders and terminate accounts at the company’s discretion.

 Return Policy 

The Office Online SA (PTY) Ltd strives to provide the best possible service to its customers and has put the appropriate measures in place to ensure all its staff and suppliers are fully aware of, and comply with the Consumer Protection Act. We are committed to operate our business in terms of the requirements of the Consumer Protection Act and our returns policy is aligned therewith. Bidvest Waltons’ quality assurance The Office Online SA (PTY) Ltd only stocks quality goods. We are confident that you will be satisfied with every purchase you make, but should you experience any problems or concern, please refer to the options listed below. We are committed to operate our business in terms of the Consumer Protection Act and all policies are subject to the applicable law. 14 day exchange or refund policy 

We will refund or exchange most goods if you return them within 10 days of purchase. However, the goods must still be in their original condition and packaging, and you may not have used them at all i.e. the security seal or shrink wrap is intact (if applicable) and unused. We will exchange or refund products provided there is a valid proof of purchase. 

Are certain items excluded from the 14 day exchange or refund policy? Yes, there are a few exceptions. The goods we exclude from the 14 day return and exchange policy are: General No cancellations will be permitted in respect of customized (special – order) goods and returns will only be accepted if the goods do not reasonably conform to the material specifications of the special order. “special – order goods” means that a supplier expressly or implicitly was required or expected to procure, create or alter specifically to satisfy the consumers’ requirements. Goods purchased by way of special arrangement or custom order will only be replaced if defective. Customers are encouraged to ensure that measurements and specifications of custom made products are 100% correct when ordering, as custom made orders cannot be refunded or exchanged if incorrect sizes were provided. Cartridges “special – order goods” means that a supplier expressly or implicitly was required or expected to procure, create or alter specifically to satisfy the consumers’ requirements. Goods purchased by way of special arrangement or custom order will only be replaced if defective. Cartridges that are beyond their expiry date will not be returned. 

Hardware “special – order goods” means that a supplier expressly or implicitly was required or expected to procure, create or alter specifically to satisfy the consumers’ requirements. Goods purchased by way of special arrangement or custom order will only be replaced if defective. Furniture “special – order goods” means that a supplier expressly or implicitly was required or expected to procure, create or alter specifically to satisfy the consumers’ requirements. Goods purchased by way of special arrangement or custom order will only be replaced if defective. Customers are encouraged to ensure that measurements and specifications of custom made products are 100% correct when ordering, as custom made orders cannot be refunded or exchanged if incorrect sizes were provided. In the event of The Office Online SA (PTY) Ltd agreeing to accept returned goods, a 20% handling fee will be levied. Perishable goods that are returned beyond their expiry dates Magazines may not be refunded or exchanged Goods which are sold as “clearance sale items” , damaged, defective, used or repaired, where we disclosed these facts to you before you bought the goods.